Articles on: Quotify

How to use a custom sender email address

By default, Quotify sends emails from a shared system address (no-reply@quotify.dev). With a custom sender email, your emails come from your own domain (for example, quotes@yourbusiness.com) so customers see a familiar sender and your emails are less likely to land in spam. This is a Pro feature.


Quotify verifies your domain using DKIM (DomainKeys Identified Mail). DKIM is an email authentication standard that proves you own the domain you are sending from. To set it up, you add a small set of CNAME records to your domain's DNS (Domain Name System — the settings at your domain registrar that control where your domain points). Once those records are in place, every email Quotify sends from your address is signed and trusted by inboxes.


How to add a custom email address


  1. Open the Quotify app from your Shopify admin.
  2. In the left sidebar, click Notifications.
  3. At the top of the page, click the Email Address tab.
  4. You will see a card titled Email Address with the description: "By default, emails are sent from Quotify and the email no-reply@quotify.dev will be used. To send emails from your own domain, enter your email address below and add the required DNS records to verify your domain."
  5. Type the address you want to send from in the Email address field (for example, sales@your-domain.com).
  6. Click the Add custom email button.


Quotify will save the address and start the domain verification process.


How to verify your domain with DNS records


After adding your email, Quotify shows a pending banner: "Domain your-domain.com is pending verification. Please add the DNS records below to your domain."


Below the banner is a table with three columns:


  • Type — the kind of DNS record to create (CNAME)
  • Name — the hostname for the record
  • Value — the value the record should point to


There are three CNAME records in total. A CNAME record is a DNS entry that points one hostname to another. You add these at your domain registrar (the company you bought your domain from, such as GoDaddy, Namecheap, or Cloudflare).


  1. Log in to your domain registrar's control panel.
  2. Find the DNS settings or DNS management section for your domain.
  3. For each of the three rows in the Quotify table, create a new DNS record with:
  • Type: CNAME
  • Name: copy the Name value from the Quotify table (use the copy button next to each value)
  • Value: copy the Value from the Quotify table
  1. Save the records at your registrar.
  2. Return to the Quotify Email Address tab.


Quotify checks for verification automatically in the background. The DNS records can take up to 72 hours to propagate (spread across the internet), but it is often much faster.


If you do not have direct access to your DNS, send the three Type/Name/Value rows to whoever manages your domain or hosting and ask them to add them.


Using the Refresh verification button


If verification has not completed after some time, you can manually re-check:


  1. Scroll to the bottom of the DNS records table.
  2. Click the Refresh verification button.


This forces Quotify to re-check your DNS records against the email provider. The button is rate-limited to once every 5 minutes per user, and only appears after 72 hours have passed or if verification has failed.


When verification succeeds, you will see a green banner: "Emails are now sent from your-domain.com" and a "Domain has been verified successfully." toast notification.


How to choose which emails use your custom address


Once your domain is verified, a second card appears below titled Send emails from this address with the description: "Choose which email types should be sent using your custom email address."


The card has two checkboxes:


  • Customer notifications — always on. Quote confirmations and proposal emails sent to your customers will always use your custom address once verified. This checkbox is shown for clarity but cannot be turned off.
  • Staff notifications — opt-in. Toggle this on if you want new quote request notifications sent to your staff recipients to also use your custom address. By default this is off, and staff notifications are sent from no-reply@quotify.dev.


After toggling Staff notifications, the save bar will appear at the bottom of the page. Click Save to apply.


DNS provider tutorials


Adding DNS records works slightly differently at each registrar. The Email Address tab includes direct links to step-by-step guides for common providers:


  • GoDaddy
  • DreamHost
  • Cloudflare
  • HostGator
  • Namecheap
  • Names.co.uk
  • Wix


If your registrar is not listed, search their help centre for "how to add a CNAME record".


Good to know


  • You can only have one custom email address per Quotify account. To change it, contact support.
  • The custom email address only changes the "from" address on outgoing emails. Replies are controlled separately by the Reply-to settings on each notification.
  • If the domain you enter is already in use by another Quotify account, you will see the error: "This domain is already in use by another account."
  • If verification fails, you will see "Domain verification failed. Please ensure the DNS records are correctly configured and try again." Double-check that all three CNAME records match the Name and Value exactly (including any trailing dots required by your registrar), and click Refresh verification.
  • Existing customers who had verified a single email address (the older flow) will see a "Set up domain verification" option to upgrade to DKIM. Until you complete that, emails continue sending from your original address.
  • This is a Pro feature. If the Pro plan lock appears on the Email Address tab, upgrade your plan from Settings → Billing.


Related: how to customize email templates

Related: how to receive email when a quote request is made

Related: how to send quote request confirmation emails to customers

Updated on: 12/05/2026

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